School Policy

General Policy

Upon enrolment, all students and/or their parents (or legal guardians) must fill out the application form and sign the policy declaration. The Studio shall reserve the right to deny any application if the student and/or their parent (or legal guardian) refuses to confirm agreement to the school policy and/or provides us with false information.
All communications with regards to admission, payments, and class bookings shall only be made through the official communication channels of the studio via email, WhatsApp, or phone.
All classes shall only be taught on-site at the studio premise only unless explicitly approved by the Studio.
The Studio shall reserve the right to forfeit all remaining classes or packages or credits of the students if any students and/or their parents (or legal guardians) are found to have violated this clause.

Referrals

Students and Parents are welcome to refer friends and family to participate in our courses offered. Each new student referral with a class package purchase of at least HK$15,000 shall receive a $300 credit. To be eligible for the referral credit, the new student must quote the referrer's name on their application form at the time of submission.

All classes that require adult presence must be accompanied by parents only. No nannies and helpers allowed.
No extra time shall be given if the student arrives late for class regardless of the reason.
Make-Up Classes
- Students are allowed to reschedule one class under each package purchased, provided that the student/guardian provides a written notice by emailing admin@tuttimusic.co 24 hours prior to the scheduled lesson time.
No class rescheduling is allowed except:
- Severe weather conditions (see policy below);
- Teacher's absence;
- Family emergency;
- Severe health-related issues of the student;
- Government mandated lockdown.
We respect your privacy but for safety and security reasons, CCTV cameras are in operation within our premises, including but not limited to the reception and waiting areas. All personal data collected will be used solely for safety, security and other relevant purposes and will not be shared with any third parties.

All sales (courses and merchandise) are final. No refund, exchange or transfer is allowed.
The instrument buyback program is subject to instrument condition and inventory availability. Only merchandise store credit can be provided to buyback program participants. The studio reserved the right to refuse or suspend the program without prior notice.
Payments are to be made only to the designated bank account as described on the invoice to the student. No payment receipt will be issued for any payment via any other unauthorized means. Class payments must be made in full prior to the start of the designated class.
The trial class fee of up to one hour’s worth can be used to offset a package fee payment of more than HK$15,000 within 14 days of the date of the trial class.
Class packages cannot be shared with other students (immediate family included).

Severe Weather Arrangements

Warning Signal No.8 or above
- All private and group lessons will be suspended. Sessions will be rescheduled.
- If the HK Observatory issued a warning of potential Typhoon signal No. 8 within two hours prior to the opening of the Studio, all classes will be suspended. Lessons will resume if the signal is lowered before 10am.
Typhoon Warning Signal No.1 and No.3
- All private and group lessons will proceed as usual. Private classes for preschool and kindergarten students may be canceled free of charge with at least one-hour notice.
Red or Black Rainstorm Warning
- Hoisted before the commencement of the lesson: All classes will be suspended.
- Hoisted during the lesson: Class will continue as normal. Students are advised to stay in the Studio until conditions allow for safe travel.
Amber Rainstorm Warning
- All lessons will proceed as usual.

Only one student with one accompanying adult is allowed for each lesson.
All staff and visitors shall wear a mask at all times.
Visitors are required to spray their shoes with disinfectant at the door prior to entering the Studio.

Students and/or their parents/ legal guardians/ guests agree to waive the right to any legal action for any injury sustained on our premises resulting from normal lesson activity or any other activity conducted by the students before, during, or after lesson time.
The Studio is not responsible for any items lost or stolen on our premises for any reason whatsoever. Students and their parents/ legal guardians/ guests are solely responsible for the safekeeping of their personal belongings on our premises.
We reserve the right to claim in full any damages, costs, losses and expenses arising from any damages to our properties caused directly or indirectly by the student and/ or their parents/ legal guardians/ guests to the student's account.
We reserve the right to ask persons behaving inappropriately to leave the premises immediately.
We reserve the right to disallow a student to continue lessons if the student and/ or their parent/ legal guardian does not behave in an appropriate and respectful manner.

We reserve the right to amend the policy without further notice. For the latest school policy, please visit https://tuttimusic.co/school-policy.html